Information Technology Support Specialist

General Dynamics - IT; Corridor North (MD); On-site; USD 76,000 - 110,000; Full time

Benefits offered by this job

Health & wellness

401(k) with company match

Career development tools

Job summary

General Dynamics IT seeks a Help Desk Technician IV in Maryland to provide frontline, high‑quality support via phone, email, chat, and ticketing systems. You’ll troubleshoot hardware, software, and basic network issues, delivering clear, step‑by‑step guidance to users at all levels.

With an AA/AS degree and 5+ years of relevant experience, you’ll operate in a mission‑critical environment requiring TS/SCI with Full‑Scope Polygraph clearance.

Qualifications

• AA/AS degree required
• 5+ years of relevant help desk or IT support experience
• Proficient in hardware/software troubleshooting and remote support tools
• U.S. citizen with TS/SCI clearance and Full-Scope Polygraph
• CompTIA Security+ certification (or obtained within first 3 months)

Responsibilities

• Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
• Triage and resolve technical issues with accuracy and professionalism.
• Troubleshoot hardware, software, and basic network connectivity challenges.
• Provide clear, step‑by‑step guidance to users at all levels.
• Escalate complex issues to advanced teams when needed.
• Mentor junior technicians and support new team members.

Skills

Help desk experience

Customer service

Hardware/software troubleshooting

Remote support tools

Education

AA/AS degree

CompTIA Security+

Tools

Ticketing system

Remote access tools

Job description

Help Desk Technician IVShape the Mission. Shape Your Career. Step into a role where your technical talent directly supports national‑level operations. As a Help Desk Technician IV with GDIT, you’ll be part of an elite IT team ensuring our customers stay connected, productive, and mission‑ready. If you’re resourceful, mission‑minded, and ready to make an impact, this is where you belong.

What You’ll Do

Frontline Support & Problem Solving

• Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
• Track, triage, and resolve technical issues with accuracy and professionalism.
• Troubleshoot hardware, software, and basic network connectivity challenges.
• Provide clear, step‑by‑step guidance to users at all levels.
• Escalate complex issues to advanced teams when needed.
• Mentor junior technicians and support new team members.

Technical Expertise

• Install, configure, and update software across user devices.
• Support account management tasks such as password resets and lockouts.
• Diagnose basic issues with printers, scanners, and peripherals.
• Maintain inventory and contribute to asset management processes.

Documentation Excellence

• Create clear, detailed documentation of issues, resolutions, and procedures.
• Contribute solutions and best practices to the knowledge base.
• Ensure all tickets include complete, accurate troubleshooting steps.

Customer Care & Communication

• Provide friendly, empathetic, and highly effective customer service.
• Translate technical concepts into language non‑technical users can understand.
• Keep users informed with timely ticket updates.
• Support teammates and contribute to an engaged, high‑performing team culture.

Security & Compliance

• Follow all established security and IT policies.
• Report potential incidents or anomalies immediately through proper channels.

What You Bring

• Education: AA/AS degree
• Experience: 5+ years relevant help desk or IT support experience
• Technical Skills: Proficient in hardware/software troubleshooting, remote support tools
• Clearance: TS/SCI with Full‑Scope Polygraph (active)
• Certification: CompTIA Security+ (or obtained within first 3 months)
• Citizenship: U.S. citizen
• Schedule: mission‑essential availability may include holidays
• Location: Annapolis Junction, MD
• Commitment to staying current with evolving technologies

Why GDIT

• Growth: Access to AI‑driven career tools and learning platforms
• Mobility: Dedicated internal mobility support for long‑term career progression
• Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
• Culture: Innovative, collaborative, and military‑friendly workplace

Own Your Opportunity

Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next mission‑driven career step starts here.