Senior Help Desk Technician — TS/SCI

General Dynamics Information Technology; San Antonio (TX); On-site; USD 47,000 - 63,000; Full time

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician IV to provide frontline IT support in a fast-paced government contracting environment. You will resolve technical issues, document solutions, and guide users.

The role requires TS/SCI w/Poly clearance, 5+ years of experience, an IT Associate degree, and CompTIA Security+ within 3 months. On-site in San Antonio, Friday-Monday night shift.

Qualifications

• Associates degree required in a related field.
• 5+ years of related experience in technical support.
• Experience supporting hardware, software, and network connectivity.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support as needed.

Skills

Help Desk Software

Remote Support

Technical Issues

Education

Associates of Arts/Associates of Science

Job description

General Dynamics Information Technology is seeking a Help Desk Technician IV to provide frontline IT support in a fast-paced government contracting environment. You will resolve technical issues, document solutions, and guide users.

The role requires TS/SCI w/Poly clearance, 5+ years of experience, an IT Associate degree, and CompTIA Security+ within 3 months. On-site in San Antonio, Friday-Monday night shift.