IT Support Specialist – TS/SCI Clearance

General Dynamics - IT; Corridor North (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K with company match

competitive pay

paid time off

wellness packages

military-friendly workplace

Job summary

General Dynamics - IT is seeking an experienced IT Support professional at Annapolis Junction, MD. You will respond to user inquiries via phone, email, chat, or ticketing systems and log all requests in the help desk system.

You will diagnose basic hardware, software, and network issues and provide guided troubleshooting steps to users. Role requires 5+ years of related IT support, a TS/SCI w/ Poly clearance, US citizenship, and CompTIA Security+ within 3 months.

Qualifications

• Associates degree required for candidate eligibility.
• Minimum 5+ years of related IT support experience.
• Security clearance TS/SCI with Poly and US citizenship required.
• CompTIA Security+ certification required within 3 months of start date.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues via ticketing system to second-level support or specialists.

Skills

Remote access tools

Customer communication

Education

Associates of Arts / Associates of Science

Tools

Remote Desktop Software

Job description

General Dynamics - IT is seeking an experienced IT Support professional at Annapolis Junction, MD. You will respond to user inquiries via phone, email, chat, or ticketing systems and log all requests in the help desk system.

You will diagnose basic hardware, software, and network issues and provide guided troubleshooting steps to users. Role requires 5+ years of related IT support, a TS/SCI w/ Poly clearance, US citizenship, and CompTIA Security+ within 3 months.