Senior IT Help Desk Technician – TS/SCI Clearance

General Dynamics Information Technology; Maryland; On-site; USD 60,000 - 80,000; Full time

Job summary

General Dynamics Information Technology is looking for a Help Desk Technician IV to enhance customer operations while advancing your career. Responsibilities include responding to user inquiries, diagnosing technical issues, and mentoring new hires.

This role requires 5+ years of experience and an Associate of Arts/Science degree, alongside a CompTIA Security+ certification to be obtained within 3 months of hiring. The position is on-site in Annapolis Junction, MD.

Qualifications

• 5+ years of related experience.
• CompTIA Security+ certification is required within 3 months of start date.
• US Citizenship Required.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support when necessary.

Skills

Computer hardware and software installation

Troubleshooting hardware issues

Technical communication

Mentoring new hires

Education

Associate of Arts/Associate of Science

Job description

General Dynamics Information Technology is looking for a Help Desk Technician IV to enhance customer operations while advancing your career. Responsibilities include responding to user inquiries, diagnosing technical issues, and mentoring new hires.

This role requires 5+ years of experience and an Associate of Arts/Science degree, alongside a CompTIA Security+ certification to be obtained within 3 months of hiring. The position is on-site in Annapolis Junction, MD.