Mission-Critical IT Service Delivery Lead

Yuma; Yuma (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Strong pension plan

Mobility plan or lease car

High‑end laptop

Job summary

Yuma is seeking a Service Delivery Manager in Yuma, Arizona, who will oversee the delivery and continuous improvement of Managed and Cloud Services. The role involves acting as a key contact for customers, defining and managing service agreements, and ensuring quality and performance. Candidates should have strong IT infrastructure experience and excellent consultancy skills. The position offers opportunities for innovation and collaboration within a leading provider of Mission Critical IT services.

Qualifications

• Experience managing service agreements including SLAs.
• Ability to monitor service performance proactively.
• Strong structured working approach while considering the big picture.

Responsibilities

• Act as a tactical point of contact for service reliability.
• Deliver clear and proactive service reporting.
• Drive continuous improvement plans.

Skills

Strong affinity with IT infrastructure

Reporting and service governance experience

Strong consultancy skills

Strong communication skills

Proactive and entrepreneurial mindset

Education

PRINCE2 certification

ITIL v3 or ITIL4 certification

Knowledge of information security (ISO27001 / NEN7510)

Job description

Yuma is seeking a Service Delivery Manager in Yuma, Arizona, who will oversee the delivery and continuous improvement of Managed and Cloud Services. The role involves acting as a key contact for customers, defining and managing service agreements, and ensuring quality and performance. Candidates should have strong IT infrastructure experience and excellent consultancy skills. The position offers opportunities for innovation and collaboration within a leading provider of Mission Critical IT services.