Field Service Leader: Build & Elevate Tech Teams

Beam for All; Yuma (AZ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity incentive plan

401(k) with company match

Job summary

Beam Global is seeking a hands-on Field Service Manager in Yuma, AZ to supervise the Field Service team, plan and track service work, and ensure safety and quality standards across product lines.

You will manage technicians, develop KPIs, coordinate with sales, and drive cost reductions while delivering excellent customer service. This role requires travel to customer sites and a Bachelor’s degree or equivalent experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with field service management and budgeting.
• Strong communication and organizational skills.
• Proficiency in English; ability to train staff.

Responsibilities

• Manage Field Service team that service and supports product lines.
• Select, hire, train and develop current and new technical representatives.
• Develop and maintain Field Service Team KPIs to track service levels and improvements.
• Ensure compliance with safety protocols and company standards.
• Implement systems to improve service levels and reduce field service costs.
• Maintain accurate records of field service activities including parts usage and service logs.
• Generate processes, procedures, and troubleshooting guides to train field service personnel.
• Plan, schedule, and track all customer service-related issues using a systems-based approach.
• Recommend technologies to improve field service visibility and coordination.
• Work with management and sales team to prioritize field service work.
• Report schedule, service status, department performance, and critical issues to management.
• Ability to learn and perform up to level 3 troubleshooting and resolve remotely.
• Adhere to schedule objectives, cost and quality.
• Ensure field service activities meet customer and internal expectations.
• Develop process to leverage all available resources including third party service contractors as required to meet customer service needs and reduce costs.
• Manage, mentor and develop Field Service team.
• Travel required to customer sites.
• Other duties as assigned.

Skills

Leadership

Field service experience

Communication

Problem-solving

Planning & coordination

English proficiency

Education

Bachelor’s degree or equivalent

Tools

NetSuite

Microsoft Office Excel

Job description

Beam Global is seeking a hands-on Field Service Manager in Yuma, AZ to supervise the Field Service team, plan and track service work, and ensure safety and quality standards across product lines.

You will manage technicians, develop KPIs, coordinate with sales, and drive cost reductions while delivering excellent customer service. This role requires travel to customer sites and a Bachelor’s degree or equivalent experience.