IT Operations & MSP Service Delivery Manager

Modern Wealth Management; Mesa (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A financial services company is seeking a Technical Support Desk Manager in Mesa, AZ (Hybrid). You will oversee the outsourced support desk and manage vendor relationships ensuring optimal IT service delivery. Responsibilities include incident response coordination, maintaining SLA adherence, and vendor governance. Ideal candidates will have a Bachelor’s degree in IT and 5-8 years in IT operations with strong experience in Microsoft 365 administration and vendor management. This role requires excellent communication and analytical skills.

Qualifications

• 5–8 years of experience in IT operations or service delivery.
• Demonstrated experience managing MSP/MSSP relationships.
• Strong working knowledge of Microsoft 365 administration.

Responsibilities

• Serve as the primary internal escalation authority for incidents.
• Oversee incident response coordination and ensure timely resolution.
• Develop executive-ready service delivery reports.

Skills

Vendor governance

Microsoft 365 administration

Analytical skills

Stakeholder management

Communication skills

Education

Bachelor’s degree in Information Technology or equivalent

Tools

Microsoft 365

Intune

Job description

A financial services company is seeking a Technical Support Desk Manager in Mesa, AZ (Hybrid). You will oversee the outsourced support desk and manage vendor relationships ensuring optimal IT service delivery. Responsibilities include incident response coordination, maintaining SLA adherence, and vendor governance. Ideal candidates will have a Bachelor’s degree in IT and 5-8 years in IT operations with strong experience in Microsoft 365 administration and vendor management. This role requires excellent communication and analytical skills.