Mission-Critical Help Desk Specialist (Secret Clearance)

Zachary Piper Solutions; Centennial (CO); Hybrid; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental

Vision

401(k)

Sick Leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This onsite role in Centennial, CO provides Tier 1 and Tier 2 support in a 24/7 operations environment to maintain system availability and mission readiness.

The position requires 2+ years of experience, a Bachelor's degree, and an active Secret Clearance, with duties spanning hardware, software, networking, and incident management in a DoD context.

Qualifications

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Active Secret Clearance required.
• Bachelor's degree is required.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and escalated complex issues to appropriate technical teams.
• Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Skills

Troubleshooting

Customer service

Communication

Documentation

Incident management

Education

Bachelor's degree

Tools

Ticketing systems

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This onsite role in Centennial, CO provides Tier 1 and Tier 2 support in a 24/7 operations environment to maintain system availability and mission readiness.

The position requires 2+ years of experience, a Bachelor's degree, and an active Secret Clearance, with duties spanning hardware, software, networking, and incident management in a DoD context.