On-Site Help Desk Specialist — Defense IT Support

Piper Companies; Centennial (CO); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Sick leave as required by law

Job summary

Zachary Piper Solutions in Centennial, CO is seeking a Help Desk Specialist to provide Tier 1/2 support for mission-critical communications systems in secure enterprise environments. The role emphasizes rapid issue resolution, documentation, and collaboration with senior engineers to sustain system availability.

The position requires 2–8 years in technical support, Windows expertise, and security clearances.

Qualifications

• 2–8 years of experience in Help Desk, Technical Support, NOC, Systems Administration, or IT Operations.
• Experience supporting Windows-based systems, enterprise applications, and network infrastructure.
• Active Secret Clearance or the ability to obtain and maintain a Secret Clearance; CAC eligibility.
• DoD 8570-compliant certifications (Security+, Network+, A+) preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for mission-critical communications systems.
• Monitor, prioritize, and respond to support requests via ticketing and monitoring platforms.
• Troubleshoot network and communications issues involving secure connectivity and performance.
• Maintain laboratory/test environments and assist with mission initialization.
• Escalate complex issues to senior engineers and document solutions.

Skills

Troubleshooting

Analytical thinking

Documentation

Incident management

Customer service

Education

Bachelor's degree in IT/CS/Cybersecurity/Engineering

Tools

Ticketing systems

Job description

Zachary Piper Solutions in Centennial, CO is seeking a Help Desk Specialist to provide Tier 1/2 support for mission-critical communications systems in secure enterprise environments. The role emphasizes rapid issue resolution, documentation, and collaboration with senior engineers to sustain system availability.

The position requires 2–8 years in technical support, Windows expertise, and security clearances.