On-Site 24/7 Help Desk Specialist — Secure Communications

Piper Companies; Centennial (CO); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

PTO & Sick Leave

Flexible schedule

Growth opportunities

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within CUI and Secret-level environments.

This role directly supports national defense missions by delivering real-time troubleshooting, issue resolution, analytics, and operational

Qualifications

• 2-8 years of experience in help desk, NOC, or technical support environments
• Bachelor's degree preferred in IT/CS/Cybersecurity/Engineering
• Experience providing Tier 1/2 support for Windows-based systems, applications, and network infrastructure
• Ability to diagnose and troubleshoot software, hardware, OS, connectivity, and application issues
• Experience with ticketing systems, incident management, and operational support workflows
• Familiarity with TCP/IP, DNS, VPNs, routing, switching, and secure communications
• Ability to clearly communicate technical issues to end users and senior staff
• Experience in secure government/defense environments preferred
• Strong analytical, troubleshooting, documentation, and customer service skills

Responsibilities

• Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 environment
• Monitor and respond to support requests using ticketing/monitoring tools
• Troubleshoot network and communications issues including Link 16, JREAP-C, SIPR connectivity and deployment failures
• Maintain SIL capabilities and assist with mission initialization activities
• Escalate complex issues to SMEs and document solutions and processes

Skills

Tier 1/2 support

Windows systems

Networking concepts

Analytical/problem solving

Communication skills

Education

Bachelor's degree in IT/CS/Cybersecurity/Engineering

Tools

Ticketing systems

Monitoring tools

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications environment on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, ensuring continuous 24/7 operational support for users operating within CUI and Secret-level environments.

This role directly supports national defense missions by delivering real-time troubleshooting, issue resolution, analytics, and operational