Mission-Critical Dispatch & Client Coordination Specialist

Baker Group; Cedar Rapids, Northern (IA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Baker Group in Cedar Rapids, IA is hiring a Mission Critical Account Service Coordinator to manage client needs, dispatch technicians, and log data in Spectrum. This in-person role supports Project Managers and Field Staff to ensure efficient service delivery and accurate job records.

The position emphasizes strong communication, multitasking, and problem‑solving to uphold the “Client for Life” standard and profitable operations at the Cedar Rapids site.

Qualifications

• High school diploma required.
• 2–4 years of experience in service dispatching or related field.
• Familiarity with HVAC, electrical, plumbing or automation preferred.
• Proficient with Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Coordinate and schedule technicians to meet client needs.
• Communicate with Mission Critical clients via preferred channels.
• Enter and track work orders and data in Spectrum.
• Maintain dispatch board and assist with billing questions.
• Assist Project Managers and Field Staff with daily coordination.
• Prepare reports as required.

Skills

Communication

Multitasking

Excel

Problem solving

Telephone etiquette

Education

High School Diploma

Tools

Excel

Word

Outlook

Spectrum

Field Connect

XOi

Job description

Baker Group in Cedar Rapids, IA is hiring a Mission Critical Account Service Coordinator to manage client needs, dispatch technicians, and log data in Spectrum. This in-person role supports Project Managers and Field Staff to ensure efficient service delivery and accurate job records.

The position emphasizes strong communication, multitasking, and problem‑solving to uphold the “Client for Life” standard and profitable operations at the Cedar Rapids site.