Service Operations & Dispatch Coordinator

Mobile-Communications-America-Inc; Springfield (MO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. is seeking a Service Coordinator in Springfield, MO to ensure seamless service delivery and outstanding customer experiences. You will act as the main contact for service requests and coordinate daily work for field technicians.

The role requires 1–3 years in similar operations, strong Microsoft Office skills, and a focus on accuracy, relationship building, and timely communication with customers and vendors.

Qualifications

• 1–3 years of experience in customer operations or related fields.
• Proficiency in Microsoft Office, especially Word and Excel.
• Previous administrative experience required.

Responsibilities

• Act as the primary point of contact for service requests.
• Evaluating customer needs and connecting them with the appropriate resources.
• Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Responding promptly to phone calls and email inquiries.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Regularly reviewing and updating Work-in-Progress (WIP) reports.
• Generating reports and ensuring KPIs are met.
• Reviewing sales and service tickets for accuracy and sending invoices via email or mail.
• Managing customer contact information, resolving billing discrepancies, and assisting with collections on overdue accounts.
• Building and maintaining strong relationships with customers and vendors.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing additional duties as assigned.

Skills

Customer service

Scheduling/Dispatching

Accounts payable

Accounts receivable

Microsoft Office

Problem solving

Time management

Communication skills

Job description

Mobile Communications America, Inc. is seeking a Service Coordinator in Springfield, MO to ensure seamless service delivery and outstanding customer experiences. You will act as the main contact for service requests and coordinate daily work for field technicians.

The role requires 1–3 years in similar operations, strong Microsoft Office skills, and a focus on accuracy, relationship building, and timely communication with customers and vendors.