Remote Client Support Coordinator - Real-Time Dispatch

LayerCake Technologies; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

9 paid holidays (or equivalent)

401K with matching

Health, vision, and dental insurance

Life & disability insurance

Unlimited PTO

Remote-friendly culture

Job summary

LayerCake Technologies seeks a Client Support Coordinator to serve as the real-time dispatcher between clients and our technical team. You will triage inbound requests, route to Analysts, monitor queue health, and support SLA compliance in a fast-paced MSP environment.

This role emphasizes client experience and operational coordination rather than deep IT knowledge. Strong interpersonal skills, composure under pressure, and teamwork are essential for success in our remote-friendly company.

Qualifications

• 1+ years in a high-touch customer service role.
• Exceptional interpersonal skills.
• Strong triage and routing abilities.
• Team-oriented with proactive collaboration.
• Excellent organizational skills for high-volume queues.
• Proficient with cloud productivity tools.

Responsibilities

• Answer inbound client calls and route to the right team.
• Triage requests via phone, email, portal.
• Coordinate with Coordinators to maintain coverage.
• Assign and schedule tickets based on availability.
• Monitor queues and SLA compliance.
• Escalate priority issues with context.
• Identify recurring issues and suggest improvements.

Skills

Customer service

Interpersonal skills

Triage & routing

Teamwork

Organization

Cloud tools

Tools

PSA software

RMM

Documentation platforms

Job description

LayerCake Technologies seeks a Client Support Coordinator to serve as the real-time dispatcher between clients and our technical team. You will triage inbound requests, route to Analysts, monitor queue health, and support SLA compliance in a fast-paced MSP environment.

This role emphasizes client experience and operational coordination rather than deep IT knowledge. Strong interpersonal skills, composure under pressure, and teamwork are essential for success in our remote-friendly company.