Secure, Mission-Critical IT Support Technician

General Dynamics IT; Fort Wayne (IN); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Educational assistance

Internal mobility support

Rewards program

Job summary

General Dynamics IT is seeking experienced IT operations staff to support USSTRATCOM mission-critical systems. The role involves installation, configuration, maintenance, and troubleshooting across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments, with strong emphasis on security and documentation.

You will work closely with cybersecurity, networking, and engineering teams to ensure continuous availability, readiness for deployments, and adherence to security standards in a high-security

Qualifications

• AA/AS or equivalent experience.
• 5+ years in technical support or IT operations.
• Current or ability to obtain Top Secret clearance (TS/SCI).
• Proficiency with Active Directory, MS Office, and server/workstation tools.
• Knowledge of Linux and networking fundamentals.

Responsibilities

• Install, configure, maintain, and troubleshoot IT systems and hardware across mission-critical environments.
• Support day-to-day IT operations including repairs, patches, and hardware replacements.
• Provide end-user technical assistance for access, networking, and application issues.
• Monitor performance and escalate complex problems to engineering or cybersecurity teams.
• Maintain AD accounts, group policies, and system configurations per security standards.
• Document troubleshooting steps and changes for consistent service delivery.
• Support deployments and integration of new equipment in NIPRNet, SIPRNet, JWICS, and SAP/SAR.
• Collaborate with operations, networking, cybersecurity, and engineering teams.

Skills

Communication skills

Documentation

Customer service

Education

AA/AS or equivalent

Tools

Active Directory

MS Office

Linux

Job description

General Dynamics IT is seeking experienced IT operations staff to support USSTRATCOM mission-critical systems. The role involves installation, configuration, maintenance, and troubleshooting across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments, with strong emphasis on security and documentation.

You will work closely with cybersecurity, networking, and engineering teams to ensure continuous availability, readiness for deployments, and adherence to security standards in a high-security