Mission Control Associate

HireArt, Inc.; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible Spending Account

Disability & Life Insurance

401k

Job summary

HireArt is recruiting for a Mission Control Associate to support the autonomous ride-hailing fleet from the service operations command center in Las Vegas, NV. You will ensure readiness, coordinate cross-functional activities, and handle basic vehicle troubleshooting to maintain safe and efficient operations.

The role emphasizes proactive problem solving, strong communication, and comfort with computer-based systems in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Proactive mindset and strong resourcefulness.
• Strong computer literacy and comfort with computer-based systems.
• Ability to comply with the Substance Abuse Policy.

Responsibilities

• Support commercial service operations from the service operations command center.
• Ensure operational teams are ready for service by completing pre-mission startup checklists.
• Work cross-functionally to help ensure operations within your assigned market run smoothly.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Create and escalate service disruption events through an internal ticketing system.
• Dispatch Fleet Response crews when vehicle recovery is required and coordinate with cross-functional teams on status updates.
• Manage market configurations, including restricted areas and hours of operation, to respond to civic events, traffic incidents, emergency scenes, and other operational conditions.
• Assist with operational documentation and process improvements.

Skills

Communication skills

Proactive mindset

Computer literacy

Substance abuse policy compliance

Job description

HireArt is helping an on-demand, autonomous ride-hailing company hire Mission Control Associates to support Mission Control and help ensure each trip requested by a rider is completed safely and successfully.

In this role, you'll work behind the scenes from the service operations command center, supporting the safe and efficient operation of an autonomous vehicle fleet. Similar to air traffic control, Mission Control monitors service operations both holistically and at the individual vehicle level, managing fleet and crew allocation in real time and identifying opportunities to improve safety and service efficiency.

The ideal candidate is proactive, resourceful, and comfortable working in a fast-paced operational environment. You have strong communication skills, are comfortable navigating computer-based systems, and can collaborate across teams to help keep service operations running smoothly.

Available Shifts:

AM Shifts:
Tues-Sat - 9:30am - 6:00pm
Sun-Thurs - 9:30am - 6:00pm
Fri-Tues - 9:30am - 6:00pm

PM Shifts:

Fri-Tues - 5:30pm - 2:00am
Fri-Tues - 5:30pm - 2:00am
Fri-Tues - 5:30pm - 2:00am

As a Mission Control Associate, you'll:

• Support commercial service operations from the service operations command center.
• Ensure operational teams are ready for service by completing pre-mission startup checklists.
• Work cross-functionally to help ensure operations within your assigned market run smoothly.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Create and escalation service disruption events through an internal ticketing system.
• Dispatch Fleet Response crews when vehicle recovery is required and coordinate with cross-functional teams on status updates.
• Manage market configurations, including restricted areas and hours of operation, to respond to civic events, traffic incidents, emergency scenes, and other operational conditions.
• Assist with operational documentation and process improvements.

Requirements

• Excellent written and verbal communication skills
• Proactive mindset and strong resourcefulness
• Strong computer literacy and comfort working with computer-based systems
• Ability to comply with the Substance Abuse Policy

Preferred Qualifications:

• Leadership or supervisory experience
• Employer (HireArt) Subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Commitment:

This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Las Vegas, NV area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.