Mine Site Field Service Diagnostics Tech

Western States Careers; Pocatello (ID); On-site; USD 43,000 - 62,000; Full time

Job summary

Western States Equipment Company seeks a skilled Field Service Technician to schedule maintenance, perform preventative services, and conduct oil sampling at mining sites. This role requires diagnosing heavy equipment, adhering to safety standards, and coordinating with customers across multiple sites in Idaho and nearby regions.

Ideal candidates bring 2+ years in heavy equipment repair, a valid CDL, and strong English communication skills, with a willingness to travel up to 80% and work

Qualifications

• Minimum 2 years in heavy equipment diagnosis and repair.
• One year maintenance experience required; CAT mining equipment preferred.
• Proficiency in English (speaking, reading, writing).
• CDL with clean driving record preferred.

Responsibilities

• Schedule preventative maintenance appointments with customers and mining operations.
• Perform all scheduled preventative maintenance services including fluid and filter maintenance within time requirement guidelines. Cycles all machine functions to ensure all preventative maintenance procedures are performed correctly and completely.
• Performs scheduled oil sampling (SOS) accurately and sends samples to the lab.
• Identifies potential safety concerns on all makes and types of mining, heavy equipment, and support equipment through walk-around inspections and reports them to the supervisor and/or customer.
• Uses web-based STW, SIS, and ET effectively to obtain machine specifications and equipment information. Performs all required tasks in accordance with established procedures.
• Uses web-based SIS effectively and orders parts required to complete repairs.
• Reviews product improvement letters for assigned territory and develops an action plan to complete improvement letters with a schedule that supports the operational requirements of the mine site and customer.
• Independently reviews each product improvement letter requirement and completes letters at customer mine sites, including identifying and obtaining resources needed to complete product improvement letters.
• Handles all customer inquiries in a prompt and professional manner.
• Adheres to all customer care standards.
• Actively promotes and advocates safety at Western States. Adheres to all applicable safety policies, procedures, and standards while working in mining environments.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Works and promotes the corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Electrical systems

Hydraulic systems

Mining equipment

Safety mindset

Education

High school diploma or GED

Associate's degree preferred

Tools

ET software

STW

SIS Web

Parts Integration

Job description

Western States Equipment Company seeks a skilled Field Service Technician to schedule maintenance, perform preventative services, and conduct oil sampling at mining sites. This role requires diagnosing heavy equipment, adhering to safety standards, and coordinating with customers across multiple sites in Idaho and nearby regions.

Ideal candidates bring 2+ years in heavy equipment repair, a valid CDL, and strong English communication skills, with a willingness to travel up to 80% and work