Field Performance Technician — Heavy Equipment

Western States Equipment Co; Pocatello (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

Western States Equipment Company is seeking a Field Service Technician to diagnose and repair heavy mining equipment at customer sites. The role requires extensive travel and adherence to safety standards, with a focus on proactive maintenance and prompt customer communication.

Candidates should have at least 2 years of experience in heavy equipment repair, a valid CDL, and strong technical documentation skills.

Qualifications

• High school diploma or GED required; vocational degree preferred.
• 2+ years in heavy equipment diagnosis/repair; Caterpillar mining equipment experience preferred.
• Valid CDL with clean driving record; DOT compliance preferred.

Responsibilities

• Schedule preventative maintenance appointments with customers and mining operations.
• Perform all scheduled maintenance and fluid/filter services within time guidelines.
• Identify safety concerns via walk-around inspections and report to supervisor or customer.
• Order parts and use ET/SIS/SIS Web to obtain specs and information.
• Coordinate with customers to complete product improvement letters and action plans.

Skills

Customer service

Communication skills

Problem solving

Autonomy under pressure

Technical documentation

Education

High school diploma or GED

Associate's degree (vocational preferred)

Tools

ET

STW

SIS Web

Parts Integration

Job description

Western States Equipment Company is seeking a Field Service Technician to diagnose and repair heavy mining equipment at customer sites. The role requires extensive travel and adherence to safety standards, with a focus on proactive maintenance and prompt customer communication.

Candidates should have at least 2 years of experience in heavy equipment repair, a valid CDL, and strong technical documentation skills.