Mindful Studio Sales & Service Leader

Alo; Beverly Hills (CA); Vor Ort; USD 47.000 - 56.000; Vollzeit

Benefits dieser Stelle

ALO employee discount & free Wellness/

Free membership to ALO Wellness Club

Zusammenfassung

Beverly Hills, CA-based Alo is seeking a Sales & Service Manager to lead guest experiences, drive sales, and coach the team. The role focuses on closing performance gaps, optimizing store operations, and delivering exceptional service aligned with Alo’s brand principles.

The position requires 3-5 years of retail leadership, strong MS Office skills, and a hands-on attitude to manage daily operations and staff development.

Qualifikationen

• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies ALO’s Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to stand and move for an entire shift.

Aufgaben

• Investigate and root cause sales opportunities, partnering with the General Manager to elevate process or system gaps.
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team.
• Represent the business in meetings and on conference calls, in partnership with General Manager.
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics and inform planning processes.
• Future planning workflow business needs to protect optimal performance.
• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do.
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team.
• Establish internal & external pipeline through succession planning and recruitment strategy.
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager.
• Oversees the execution of certain deliverables on the ALO Sales and Service Model , protecting operational efficiency.
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Kenntnisse

MS Office (Word, Excel, Outlook)

Interpersonal & communication

Agile / multi-tasking

Independent work ethic

In-store mobility

Guiding Principles alignment

Stamina for full shift

Jobbeschreibung

Beverly Hills, CA-based Alo is seeking a Sales & Service Manager to lead guest experiences, drive sales, and coach the team. The role focuses on closing performance gaps, optimizing store operations, and delivering exceptional service aligned with Alo’s brand principles.

The position requires 3-5 years of retail leadership, strong MS Office skills, and a hands-on attitude to manage daily operations and staff development.