Guest Experience & Sales Leader (Retail & Services)

ALO; Houston (TX); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

null

Zusammenfassung

ALO is seeking a Sales & Service Manager to lead store teams, drive guest experience, and meet business targets in a dynamic retail environment. This role partners with the General Manager to execute strategy, manage budgets, and coach staff to deliver exceptional service.

The position emphasizes leadership, relationship-building with clients, and business acumen, with a full-time schedule including opening/closing and weekend coverage.

Qualifikationen

• Prior leadership experience experience in retail or related industry
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Aufgaben

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Kenntnisse

Leadership experience

Guest experience

MS Office

Communication skills

Agile / multitasking

Entrepreneurial mindset

Accountability

Team coaching

Schedule management

Brand alignment

Lifting up to 50 lbs

In-person store environment

Tools

MS Office (Word, Excel, Outlook)

Jobbeschreibung

ALO is seeking a Sales & Service Manager to lead store teams, drive guest experience, and meet business targets in a dynamic retail environment. This role partners with the General Manager to execute strategy, manage budgets, and coach staff to deliver exceptional service.

The position emphasizes leadership, relationship-building with clients, and business acumen, with a full-time schedule including opening/closing and weekend coverage.