Millwork Quotes Pro | Customer-Centric & ESOP

Western Building Products, Inc.; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO

ESOP retirement

Job summary

Western Building Products, Inc. is seeking a detail-oriented customer service professional to support our sales and service team in Milwaukee. You will help process orders and quotes, respond to inquiries, and ensure a smooth experience from initial request to final resolution.

The role emphasizes accuracy, collaboration, and timely handling of complex quotes and special orders, contributing to customer satisfaction and team success each day.

Qualifications

• Minimum 2 years of millwork-related experience.
• Strong customer service mindset to create positive experiences.
• Proficiency with Microsoft Office and ability to learn internal systems.

Responsibilities

• Process orders and quotes, respond to inquiries, and ensure a smooth experience from request to resolution.
• Process complex special orders to meet unique customer needs and deadlines.
• Efficiently process quotes in the order they are received, maintaining customer satisfaction.
• Manage and process detailed quotes, ensuring accuracy and meeting customer requirements.
• Assist other teams with processing quotes that are assigned to them.
• Provide guidance to ensure smooth workflow and accuracy in quotes and orders.
• Support organizational goals and maintain strong relationships with coworkers, customers, and managers.
• Comply with company procedures, safety rules, and values.

Skills

Millwork knowledge

Customer service

Communication skills

Interpersonal skills

Time management

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Western Building Products, Inc. is seeking a detail-oriented customer service professional to support our sales and service team in Milwaukee. You will help process orders and quotes, respond to inquiries, and ensure a smooth experience from initial request to final resolution.

The role emphasizes accuracy, collaboration, and timely handling of complex quotes and special orders, contributing to customer satisfaction and team success each day.