Millwork Quote Specialist

Western Building Products, Inc.; Milwaukee (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO

ESOP retirement

Job summary

Western Building Products, Inc. is seeking a detail-oriented customer service professional to support our sales and service team in Milwaukee. You will help process orders and quotes, respond to inquiries, and ensure a smooth experience from initial request to final resolution.

The role emphasizes accuracy, collaboration, and timely handling of complex quotes and special orders, contributing to customer satisfaction and team success each day.

Qualifications

• Minimum 2 years of millwork-related experience.
• Strong customer service mindset to create positive experiences.
• Proficiency with Microsoft Office and ability to learn internal systems.

Responsibilities

• Process orders and quotes, respond to inquiries, and ensure a smooth experience from request to resolution.
• Process complex special orders to meet unique customer needs and deadlines.
• Efficiently process quotes in the order they are received, maintaining customer satisfaction.
• Manage and process detailed quotes, ensuring accuracy and meeting customer requirements.
• Assist other teams with processing quotes that are assigned to them.
• Provide guidance to ensure smooth workflow and accuracy in quotes and orders.
• Support organizational goals and maintain strong relationships with coworkers, customers, and managers.
• Comply with company procedures, safety rules, and values.

Skills

Millwork knowledge

Customer service

Communication skills

Interpersonal skills

Time management

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Description

Deliver exceptional customer service by ensuring accurate, timely quotes and the efficient handling of special order requests to meet customer needs.

About the Role

We’re looking for a detail oriented, customer-focused professional to support our sales and customer service team. In this role, you’ll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.

What You’ll Do

• Process complex special orders to meet unique customer needs and deadlines.
• Efficiently process quotes in the order they are received, ensuring customer satisfaction is maintained.
• Manage and process more complex or detailed quotes, ensuring accuracy and meeting specific customer requirements.
• Assist other teams with processing quotes that are assigned to them.
• Provide guidance and assistance to ensure smooth workflow and maintain accuracy in processing quotes and orders.
• Support organizational goals and objectives, contributing to the overall success of the team.
• Maintain excellent working relationships with co-workers, customers, and managers.
• Comply with Western Building Products standard procedures, work and safety rules, policies, and values.

Why Western

At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we’ve built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we’re a 100% employee-owned company (ESOP).

That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.

Benefits

• Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP).

Requirements

• Working knowledge of millwork products, materials and applications.
• Strong customer service mindset and a commitment to creating a positive customer experience.
• Proficiency with Microsoft Office and comfort learning internal systems and software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to resolve issues effectively and professionally.
• Effective time management and organizational skills, with the ability to handle multiple priorities.
• Problem-solving skills and the ability to interpret information and respond to customer needs.
• Ability to work well under pressure while maintaining accuracy and attention to detail.

Experience

Minimum of 2 years of millwork-related experience or demonstrated working knowledge of millwork products and applications