Customer Service & Quoting Specialist

AA Anderson & CO INC; Town of Brookfield (WI); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

Anderson Process in Brookfield, WI is seeking a Customer Service Representative to join our team. The role reports to the WI Customer Service Manager and focuses on supporting customers and coordinating with operations and sales.

You will process orders, respond to inquiries, manage ecommerce orders, and provide product consulting. A strong attention to detail and excellent communication are essential, with experience using ERP systems like Epicor Prophet 21 and MS Office.

Qualifications

• Attention to detail and self-starting attitude.
• Excellent communication and problem-solving abilities.
• Experience with ERP systems used in industrial distribution.
• Proficiency with Microsoft Office and Google products.

Responsabilités

• Process orders via Epicor Prophet 21 ERP system.
• Prioritize and respond to calls, emails, and faxes.
• Oversee ecommerce orders including communication and payment collection.
• Conduct POS and chat bot communications.
• Provide product consulting on customer inquiries and quotes.

Connaissances

Attention to detail

Multitasking

Problem solving

Interpersonal skills

Outils

Epicor Prophet 21

Microsoft Office

Google Workspace

Description du poste

Anderson Process in Brookfield, WI is seeking a Customer Service Representative to join our team. The role reports to the WI Customer Service Manager and focuses on supporting customers and coordinating with operations and sales.

You will process orders, respond to inquiries, manage ecommerce orders, and provide product consulting. A strong attention to detail and excellent communication are essential, with experience using ERP systems like Epicor Prophet 21 and MS Office.