Military Move Operations Manager

New World Van Lines; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

New World Van Lines seeks an OA/DA Military Move Specialist Manager to lead Origin Agent (OA) and Destination Agent (DA) logistics for high-volume military moves. You will coordinate with brokers and internal teams, manage a small staff, and ensure top-tier relocation services for servicemembers.

This role requires 3–5 years of supervisory experience and 3+ years in moving/relocation operations, with HHG and military move exposure preferred.

Qualifications

• Education: High school diploma or equivalent.
• 3–5 years of supervisory or managerial experience.
• 3+ years in moving/relocation customer service and operations.
• Experience with HHG and 3rd party Military moves preferred.
• Deep knowledge of OA/DA processes and military moving broker networks.
• Ability to lead a small team and manage performance.
• Strong decision-making, collaboration, and communication skills.

Responsibilities

• Bid & Board Management: monitor and manage move opportunities via third-party military and corporate bid boards.
• Logistics Coordination: oversee end-to-end lifecycle of household goods shipments across military and non-military moves.
• Team Management: supervise and develop a small team of coordinators/specialists.
• Vendor & Broker Relations: partner with Military Move Brokers, internal dispatch, and third-party vendors.
• Quality Assurance & Billing: ensure documentation accuracy to support billing and close-outs.
• Non-Military Move Support: perform non-military move responsibilities for NWVL's partners.
• Other Duties: perform other duties as assigned.

Skills

Team Leadership

Logistics Coordination

Bid/Board Management

Communication

Attention to Detail

Organizational Skills

Decision Quality

Collaboration

Education

High school diploma or equivalent

Job description

New World Van Lines seeks an OA/DA Military Move Specialist Manager to lead Origin Agent (OA) and Destination Agent (DA) logistics for high-volume military moves. You will coordinate with brokers and internal teams, manage a small staff, and ensure top-tier relocation services for servicemembers.

This role requires 3–5 years of supervisory experience and 3+ years in moving/relocation operations, with HHG and military move exposure preferred.