Military Move Operations Manager

New World Van Lines; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

New World Van Lines in Chicago is seeking a strategic OA/DA Military Move Specialist Manager to lead our Origin Agent and Destination Agent operations. You will oversee high-volume military moves, coordinate with brokers and internal teams, manage a small staff, and ensure accurate quotes, scheduling, and billing for relocation services.

The role requires 3-5 years of supervisory experience and 3+ years in moving/relocation with HHG; military moves are highly preferred.

Qualifications

• Education: High school diploma or equivalent required.
• Managerial experience: 3-5 years of supervisory or managerial experience.
• Moving experience: 3+ years in moving/relocation industry with HHG; military moves preferred; non-military moves a plus.
• Industry knowledge: Origin Agent (OA) and Destination Agent (DA) processes, high-volume move environments, military moving broker networks.
• Leadership: ability to lead a small team and hold members to performance and compliance standards.
• Decision Quality: sound, timely judgment on operational and escalation matters.
• Collaboration: works with internal teams, brokers, and vendors to support move execution.
• Communication: clear verbal and written communication with teams, brokers, customers, and partners.
• Attention to Detail: review move documentation, quotes, and billing with high accuracy.

Responsibilities

• Bid & Board Management: Monitor, secure, and manage moves via third-party military and corporate bid boards.
• Logistics Coordination: Oversee end-to-end lifecycle of household goods shipments for military and non-military moves.
• Team Management: Supervise and develop a small team of coordinators/specialists.
• Vendor & Broker Relations: Partner with Military Move Brokers, dispatch, and vendors to execute services.
• Quality Assurance & Billing: Ensure documentation accuracy to support billing and move close-outs.
• Non-Military Move Support: Perform non-military move responsibilities for NWVL partners.
• Other Duties: Perform other duties as assigned.

Skills

Team Management

Logistics Coordination

Communication

Attention to Detail

Organizational Skills

Decision Quality

Collaboration

Sense of Urgency

Education

High school diploma

Job description

New World Van Lines in Chicago is seeking a strategic OA/DA Military Move Specialist Manager to lead our Origin Agent and Destination Agent operations. You will oversee high-volume military moves, coordinate with brokers and internal teams, manage a small staff, and ensure accurate quotes, scheduling, and billing for relocation services.

The role requires 3-5 years of supervisory experience and 3+ years in moving/relocation with HHG; military moves are highly preferred.