Migration Technician

Insight Global

Springfield (MO)

On-site

USD 52,000 - 76,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Insight Global is seeking two Migration Technicians to support large-scale laptop migrations. You will deploy, configure, and validate new devices; perform workstation refreshes; and provide deskside end-user support throughout migration waves.

You will troubleshoot hardware/software issues, communicate schedules, and assist with peripheral devices while documenting activities in ServiceNow. Knowledge of Intune, Autopilot, and AD is preferred.

Qualifications

3+ years of Deskside Support experience.
Enterprise Windows support experience.
Recent laptop deployment and migration experience.
Strong end-user support and communication skills.
Hardware troubleshooting and break/fix support.
Experience with Microsoft 365.
Familiarity with Active Directory.
Experience with a ticketing system (ServiceNow preferred).
Large-scale migration or refresh project experience.
Intune and Autopilot exposure.
Asset management experience.
Enterprise environment experience supporting 500+ users.
Technical certifications (CompTIA A+, Microsoft certifications, etc.).

Responsibilities

Assist with laptop deployment and migration activities.
Provide deskside and end-user support during migration waves.
Troubleshoot hardware and software issues as they arise.
Schedule and communicate with end users for migrations.
Support printers, docks, monitors, and mobile peripherals.
Escalate complex problems to Infrastructure teams when needed.
Track assets and document activities in ServiceNow.

Skills

Deskside Support

Windows support

Laptop deployment

End-user support

Hardware troubleshooting

Microsoft 365

Active Directory

ServiceNow

Intune

Autopilot

Asset management

Tools

Intune

Autopilot

ServiceNow

Microsoft 365

Job description

Job Description

Insight Global is seeking 2 Migration Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands‑on support work in a fast‑paced enterprise environment. Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end users. Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements