Desktop Support Technician

Insight Global; Springfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global seeks 2 Deskside Support Technicians to support a large-scale laptop migration project. You will deploy, configure, and validate new laptops, while troubleshooting hardware/software issues and delivering excellent end-user support during migration waves.

You're expected to coordinate with end users, schedule activities, and assist with printers, docks, monitors, and mobile peripherals. Asset tracking and ServiceNow documentation are essential parts of the role.

Qualifications

• 3+ years of Deskside Support experience.
• Laptop deployment and migration experience.
• Strong end-user support and communication skills.
• Hardware troubleshooting and break/fix support.
• Experience with Microsoft 365.
• Familiarity with Active Directory.
• Experience working within a ticketing system (ServiceNow preferred).

Responsibilities

• Assist with large-scale laptop migration waves and end-user support.
• Deploy, configure, and validate new laptops.
• Troubleshoot hardware and software issues.
• Provide deskside support during migration waves.
• Schedule and communicate with end users.
• Support printers, docks, monitors, and mobile peripherals.
• Escalate issues to Infrastructure teams when necessary.
• Track assets and document activities in ServiceNow.

Skills

Deskside support

Laptop deployment

End-user communication

Hardware troubleshooting

Microsoft 365

Active Directory

Tools

ServiceNow

Job description

Insight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands‑on support work in a fast‑paced enterprise environment. Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end users. Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.

Required Skills & Experience

• 3+ years of Deskside Support experience
• Laptop deployment and migration experience
• Strong end-user support and communication skills
• Hardware troubleshooting and break/fix support
• Experience with Microsoft 365
• Familiarity with Active Directory
• Experience working within a ticketing system (ServiceNow preferred)

Nice to Have Skills & Experience

• Large-scale migration or refresh project experience
• Intune and Autopilot exposure