Migration Specialist

Y&L Consulting, Inc.; Springfield (MO); On-site; USD 48,000 - 70,000; Full time

Job summary

Y&L Consulting, Inc. seeks a PC Deployment & Migration Technician to support enterprise workstation migration and device deployment.

You will prepare, deploy, configure, validate, and support laptops, desktops, peripherals, and related end-user technology, working with employees during migration events, workstation refreshes, onboarding, and cutovers to ensure smooth transitions. Responsibilities include imaging devices, configuring profiles, assisting with login/MFA issues, integrating with

Qualifications

• Experience in desktop support, field services, deployment or workplace technology experience.
• Experience deploying Windows 10/11 workstations.
• Knowledge of Active Directory, Azure AD/Entra ID, and multi-factor authentication.
• Familiarity with laptop imaging, software deployment, and endpoint configuration.
• Experience with ServiceNow or other ITSM platforms.
• Strong customer service and communication skills.
• Ability to lift and move computer equipment up to 50 pounds.
• Ability to travel between office locations as needed.

Responsibilities

• Deploy, configure, and support Windows laptops and desktop computers.
• Perform workstation replacements and technology refresh activities.
• Image, provision, configure, and validate new devices prior to deployment.
• Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
• Assist users with login issues, MFA enrollment, password resets, and workstation access.
• Validate functionality of business applications after device deployment.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
• Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
• Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
• Provide white-glove support to end users during migration events and scheduled cutovers.
• Assist with printer, peripheral, docking station, monitor, and mobile device setup.
• Support office relocation and site migration initiatives.
• Maintain accurate asset management records and chain-of-custody documentation.
• Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
• Participate in migration planning, staging, and hypercare support activities.

Skills

Desktop support

Windows deployment

Active Directory

Azure AD / Entra ID

MFA enrollment

ITSM (ServiceNow)

Customer service

Travel between offices

Lifting 50 lbs

Education

CompTIA A

Microsoft certifications

Tools

ServiceNow

Microsoft Autopilot

Intune

Job description

The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, onboarding activities, and scheduled cutovers to ensure a smooth transition with minimal disruption to business operations.

Essential Duties and Responsibilities

• Deploy, configure, and support Windows laptops and desktop computers.
• Perform workstation replacements and technology refresh activities.
• Image, provision, configure, and validate new devices prior to deployment.
• Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
• Assist users with login issues, MFA enrollment, password resets, and workstation access.
• Validate functionality of business applications after device deployment.
• Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
• Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
• Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
• Provide white-glove support to end users during migration events and scheduled cutovers.
• Assist with printer, peripheral, docking station, monitor, and mobile device setup.
• Support office relocation and site migration initiatives.
• Maintain accurate asset management records and chain-of-custody documentation.
• Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
• Participate in migration planning, staging, and hypercare support activities.

Required Qualifications

• Experience in desktop support, field services, deployment, or workplace technology experience.
• Experience deploying Windows 10/11 workstations.
• Knowledge of Active Directory, Azure AD/Entra ID, and multi-factor authentication.
• Familiarity with laptop imaging, software deployment, and endpoint configuration.
• Experience with ServiceNow or other ITSM platforms.
• Strong customer service and communication skills.
• Ability to lift and move computer equipment up to 50 pounds.
• Ability to travel between office locations as needed.

Preferred Qualifications

• Experience supporting large-scale PC refresh or migration projects.
• Experience with Microsoft Autopilot and Intune.
• Knowledge of asset management and inventory control processes.
• Experience supporting printer deployments and office technology rollouts.
• CompTIA A , Microsoft certifications, or equivalent experience.
• Experience working in enterprise environments with 500 users.

Physical Requirements and Travel

• Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
• Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
• Ability to travel between company office locations as needed.
• Ability to work flexible hours during planned migration or deployment activities, when required.

Success Measures

• Devices deployed on schedule.
• High user satisfaction during migration events.
• Accurate asset tracking and inventory documentation.
• Minimal migration-related incidents.
• Successful completion of deployment waves and cutover activities.