Migration Design Lead, Payments & Channel Changes

JPMorgan Chase & Co.; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Migration Design Manager to shape migrations across platforms and channels, partnering with product, implementation, technology, and client-service teams to reduce risk and deliver client-ready designs.

You will define requirements, plan delivery, lead meetings, and produce clear runbooks and migration plans that align stakeholders on scope, timelines, and readiness, while adhering to firm controls.

Qualifications

• Experience designing and delivering client-impacting migrations for payment products, platforms, or digital channels.
• Client-facing experience or experience supporting client implementations and service outcomes.
• Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans.
• Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups.
• Project management skills, including managing scope, timelines, dependencies, and risks.

Responsibilities

• Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs.
• Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria.
• Lead migration forums to drive alignment and decision-making.
• Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints.
• Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups.
• Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners.
• Serve as an escalation point for migration design questions and issue triage within the scope of the role.
• Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables.
• Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications.
• Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations.
• Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities.

Skills

Migration design

Client-facing

Project management

Cross-functional collaboration

Documentation

Job description

JPMorgan Chase & Co. in Plano, TX is seeking a Migration Design Manager to shape migrations across platforms and channels, partnering with product, implementation, technology, and client-service teams to reduce risk and deliver client-ready designs.

You will define requirements, plan delivery, lead meetings, and produce clear runbooks and migration plans that align stakeholders on scope, timelines, and readiness, while adhering to firm controls.