Senior Migration Design Lead - Payments & Platforms

JPMorganChase; Plano (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Job summary

JPMorganChase in Plano, TX seeks a Migration Design Manager to design end-to-end migration approaches for client-impacting platform and channel changes. You will partner with product, implementation, technology, and client service teams to define requirements, plan delivery, and ensure a consistent client experience across migrations.

You will create clear documentation, lead working sessions, and align stakeholders on scope, timelines, dependencies, and readiness, enabling successful delivery

Qualifications

• Experience designing and delivering client-impacting migrations for payments products, platforms, or digital channels.
• Client-facing implementations and service outcomes experience.
• Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans.
• Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups.
• Project management skills, including managing scope, timelines, dependencies, and risks.
• Experience working with technical partners to plan implementation activities and cutover readiness.
• Knowledge of payments, cash management, trade-related payment services, and merchant services.
• Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownership.
• Proficiency with standard desktop productivity tools and collaboration platforms.

Responsibilities

• Define and document migration approaches for in-scope platform and channel migrations, tailored to product families and client needs.
• Produce Statements of Work outlining scope, assumptions, dependencies, milestones, risks, and readiness criteria.
• Lead migration forums (working groups, steering meetings) to drive alignment and decisions.
• Partner with product management, implementation teams, technology, sales, and risk/compliance to confirm requirements and constraints.
• Manage multiple migrations concurrently, balancing timelines, resources, and priorities across stakeholders.
• Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners.
• Serve as escalation point for migration design questions and issue triage within scope.
• Identify process gaps and improvements, and work with partners to embed fixes into migration plans.
• Maintain knowledge of relevant digital channels, products, and services; translate changes into migration implications.
• Develop guidance, playbooks, and lessons learned to improve consistency and execution across migrations.
• Adhere to firm policies, procedures, and control requirements throughout planning and delivery.

Skills

Migration design

Client-facing

Documentation

Cross-functional leadership

Project management

Technical collaboration

Payments knowledge

Issue escalation

Product & delivery alignment

Stakeholder management

Job description

JPMorganChase in Plano, TX seeks a Migration Design Manager to design end-to-end migration approaches for client-impacting platform and channel changes. You will partner with product, implementation, technology, and client service teams to define requirements, plan delivery, and ensure a consistent client experience across migrations.

You will create clear documentation, lead working sessions, and align stakeholders on scope, timelines, dependencies, and readiness, enabling successful delivery