Midnight Front Desk Host - Luxury Resort Concierge

Hyatt Regency; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Free room nights

PTO

Retirement plan

Stock options

Colleague meals

Tuition reimbursement

Training & development

Global opportunities

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio is seeking an Overnight Front Office Host to welcome late arrivals with grace and guide guests through the quiet hours of the night. You will coordinate with overnight teams, manage check-ins and check-outs, and maintain a calm, luxurious atmosphere reflective of our signature service.

In this full-time role, you’ll upsell room enhancements, handle guest requests with attentiveness, perform night audit duties, and collaborate across

Qualifications

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Follow safety and security procedures.

Responsibilities

• Oversee overnight front desk operations and guest interactions.
• Coordinate with overnight teams to ensure smooth arrivals/departures.
• Respond to guest needs with attentiveness and discretion.
• Upsell room enhancements and premium experiences when appropriate.
• Maintain front desk organization and cleanliness.

Skills

Greet guests

Check-in/out

Reservations

Room assignments

Guest requests

Night audit

Balance reports

Guest concerns

Desk organization

Interdepartmental comm

Safety procedures

Overnight shift

Flex schedule

Job description

Hyatt Regency Hill Country Resort and Spa in San Antonio is seeking an Overnight Front Office Host to welcome late arrivals with grace and guide guests through the quiet hours of the night. You will coordinate with overnight teams, manage check-ins and check-outs, and maintain a calm, luxurious atmosphere reflective of our signature service.

In this full-time role, you’ll upsell room enhancements, handle guest requests with attentiveness, perform night audit duties, and collaborate across