Overnight Front Office Agent (Full-Time)

Hyatt Regency; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Free room nights

PTO

Retirement plan

Stock options

Colleague meals

Tuition reimbursement

Training & development

Global opportunities

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio is seeking an Overnight Front Office Host to welcome late arrivals with grace and guide guests through the quiet hours of the night. You will coordinate with overnight teams, manage check-ins and check-outs, and maintain a calm, luxurious atmosphere reflective of our signature service.

In this full-time role, you’ll upsell room enhancements, handle guest requests with attentiveness, perform night audit duties, and collaborate across

Qualifications

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Follow safety and security procedures.

Responsibilities

• Oversee overnight front desk operations and guest interactions.
• Coordinate with overnight teams to ensure smooth arrivals/departures.
• Respond to guest needs with attentiveness and discretion.
• Upsell room enhancements and premium experiences when appropriate.
• Maintain front desk organization and cleanliness.

Skills

Greet guests

Check-in/out

Reservations

Room assignments

Guest requests

Night audit

Balance reports

Guest concerns

Desk organization

Interdepartmental comm

Safety procedures

Overnight shift

Flex schedule

Job description

Organization- Hyatt Regency Hill Country Resort and Spa

Summary

Schedule Requirements: Must be available to work a flexible schedule during the week of overnight shifts, including weekends and holidays.

Role

As a Overnight Front Office Host (Full-TIme), you will be the calm, reassuring presence that guides our guests through the most tranquil hours of the night. Your warmth, poise, and polished professionalism will shape experiences that feel seamless, personal, and deeply considered. You will welcome late – evening arrivals with grace, support guests throughout the night with thoughtful attentiveness, and ensure that every interaction reflects the Hill Country’s signature elegance. Whether assisting with arrivals and departures, coordinating with overnight teams, or responding to guest needs with quiet confidence, you will embody the essence of understated luxury. You will also have the opportunity to elevate the guest experience through thoughtful, intuitive upselling—offering room enhancements and premium experiences that align naturally with each guest’s preferences. This role is more than a front desk position—it is an invitation to create moments of stillness, connection, and quiet luxury that stay with our guests long after the sun rises.

About Our Resort

Nestled across 300 scenic acres in the heart of Texas Hill Country, Hyatt Regency Hill Country Resort & Villas is San Antonio's premier luxury resort destination, where authentic Texas hospitality meets world-class amenities and unforgettable experiences. Fresh off a multi-million-dollar transformation, our award-winning resort features beautifully redesigned guest rooms, an expanded collection of luxury villas, enhanced dining experiences, revitalized meeting and event spaces, and exciting new recreation offerings designed to elevate every guest stay. Guests can unwind at our full-service Windflower Spa, enjoy 27 holes of championship golf, float along our signature lazy river, and experience the perfect blend of relaxation and adventure that has made us a leading destination for leisure travelers, corporate groups, weddings, and special events. Our unique event venues include the stunning Rancher Hall Event Barn, offering an authentic Texas backdrop for memorable celebrations and gatherings. Recognized as the #1 Resort in San Antonio by TripAdvisor and consistently ranked among the top resorts in Texas, Hyatt Regency Hill Country Resort & Villas continues to set the standard for exceptional guest experiences. As we enter an exciting new era of growth, innovation, and elevated luxury, we are seeking passionate hospitality professionals who are inspired to lead, create meaningful connections, and help shape the future of one of Texas' most celebrated resort destinations. Here, you'll find more than a career—you'll find opportunities to grow, develop, and make a lasting impact while working alongside a team that truly cares for one another and our guests.

Why Join Us?

At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive.

Qualifications

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Benefits & Perks

• Health, dental and vision benefits
• Discounted & complimentary hotel room nights
• Paid time off
• Retirement savings plan
• Employee stock option plan
• Enjoy complimentary meals in our colleague café
• Tuition reimbursement, up to $1,000 a year
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.