Middle Contact Center Agent (Roadside Assistance - German Speaker)

Volkswagen Group Services Portugal; United States; À distance; USD 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Growth opportunities

Career training

Collaborative environment

Multicultural teams

Proactive support

Résumé du poste

Volkswagen Group Services, a Volkswagen Group company, offers a fully remote Middle Contact Center Agent (Roadside Assistance - German Speaker) role. You will handle roadside support, address customer inquiries, and log issues while collaborating with a global team.

Requirements include native-level German or C1, fluent English, and at least two years in customer care. We offer competitive pay, remote work, and growth opportunities in a multicultural environment.

Qualifications

• Native-level German or minimum C1 proficiency (mandatory).
• Fluent in English (mandatory).
• Minimum 2 years of experience in Customer Care/CSR roles.
• Availability to work in a shift-based schedule (mandatory).

Responsabilités

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their issues are resolved.

Connaissances

German (C1)

Fluent English

CSR experience

Shift-based schedule

CRM systems

Help desk software

Remote support tools

Formation

High school diploma or equivalent

Outils

CRM systems

Help desk software

Description du poste

Annual gross salary range: Min. 16,534 - Max. 18,893€ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Middle Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

• High school diploma or equivalent (preferred)
• Minimum 2 years of previous work experience in asCustomer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we offer?

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

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Ref.: Level B