Junior Contact Center Agent (Roadside Assistance - German Speaker)

Volkswagen Group Services Portugal; United States; Remote; USD 17,000 - 19,000; Full time

Benefits offered by this job

Competitive Salary

Training and growth opportunities

Multicultural teams

Remote work

Job summary

Volkswagen Group Services is recruiting for a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. Responsibilities include providing roadside assistance, handling customer inquiries, and updating CRM records.

The role requires native-level German or C1, fluent English, and availability for shift work. Experience with help desk software and CRM systems is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous CSR experience preferred.
• Native-level German or C1 proficiency mandatory.
• Fluent in English mandatory.
• Availability to work in a shift-based schedule mandatory.
• Familiarity with the automotive industry advantageous.
• Experience using help desk software and remote support.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

Skills

German proficiency

English proficiency

Customer care experience

Shift work

Communication skills

Problem-solving

Automotive knowledge

CRM usage

Team collaboration

Education

High school diploma or equivalent

Tools

Help desk software

CRM systems

Job description

Annual gross salary range: Min. 15,022€ - Max. 17,178€ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients' activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Middle Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

• High school diploma or equivalent (preferred)
• Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we offer?

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

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Ref.: Level B