German Customer Consultant | Automotive Industry

Employers from Greece; United States; Hybride; USD 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Relocation covered

Home office option (remote)

Equipment provided

Paid training and development

Health package

Competitive salary (14 salaries)

Performance-based bonus

Résumé du poste

speakit is recruiting for the German Customer Support Team in Greece, delivering premium digital services for luxury vehicles. You will assist customers via calls, chats and emails, resolving issues with empathy and ownership.

The position requires native-level German and strong English, is open to relocation to Athens, and offers relocation support, equipment, a home-office option for those already in Greece, and 14 salaries per year with a performance bonus.

Qualifications

• Native German and strong English
• Excellent communication and problem-solving
• Basic technical skills (smartphones, internet apps, MS Office)
• Willingness to work rotational shifts, including some nights
• EU passport or right to work in Greece
• Relocation to Athens required

Responsabilités

• Provide customer service and technical support for luxury vehicle digital services
• Build trust with empathetic conversations
• Aim for first-call resolution and ownership of issues
• Interact with clients in a friendly, professional manner
• Offer solutions per company policies
• Maintain high customer satisfaction and CRM records

Connaissances

German (C1)

English (B2)

Customer service

Troubleshooting

Remote work

Shift work

Description du poste

at speakit

Are you ready to join the German Customer Support Team of the world's largest company in the automotive industry, which develops, manufactures, distributes and sells premium and luxury cars and vans?

We are looking for fluent German speakers, eager to work in Greece for the automotive leader!

Responsibilities

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
• Build customer trust through empathetic personalized conversations
• Strive for first call resolution and taking true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

• Native/near-native level of German (minimum level C1, oral and written)
• Fluent level of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
• Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
• Ability to work remotely from home
• EU Passport
• Relocation to Athens

Benefits

• Competitive salary (14 salaries per year)
• Performance-based bonus
• Relocation costs are covered
• Home office option (remote), only if you already live in Greece
• Health packagee>?
• Provided equipment
• Paid training and development opportunities
• Multicultural and modern work environment

Only CVs in English will be reviewed