German Customer Service Specialist - Insurance Sector

Employers from Greece; United States; Remote; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Relocation package

Training program

Productivity bonus

Zusammenfassung

apply2day is hiring a German Customer Specialist for the insurance sector. You will independently handle German-speaking customer inquiries, process applications and changes, and prepare insurance offers during consultations.

Ideal candidates communicate clearly, solve problems efficiently, and are proficient with Windows, MS Office, and CRM systems. Relocation assistance and comprehensive training are provided.

Qualifikationen

• Fluent German, spoken and written at C1-C2 level.
• Strong communication and listening skills.
• Problem-solving with a proactive mindset.
• Experience navigating CRM/claims platforms.
• High school diploma or equivalent.

Aufgaben

• Provide independent telephone advice to customers regarding motor vehicle insurance.
• Process new applications, vehicle changes, and account updates.
• Generate insurance offers during consultations.
• Schedule pension consultations within the service flow.
• Log and update customer accounts and case notes in real time.
• Handle and log incoming documents.

Kenntnisse

German fluency

Communication skills

Problem solving

Technical literacy

Ausbildung

High school diploma

Tools

CRM software

MS Office

Windows OS

Jobbeschreibung

at apply2day

Are you passionate about communication and delivering high-quality support?We are hiring on behalf of our client for the role ofGerman Customer Specialistforinsurance field one of top10 thenation's largest car insurer—we are looking for motivated talents to join our team.

In this role, you will independently manage and resolve German-speaking customer inquiries within the automotive insurance sector.

KeyResponsibilities

• Customer Consultation:Provide independent, case-closing telephone advice to existing and prospective customersregardingmotor vehicle insurance.

• Contract Management:Process new applications, vehicle changes, conversions, terminations, and general account updates.

• Offer Preparation:Generate insuranceoffers forcomposite lines (liability, accident, property, and legal expenses) directly during customer consultations.

• Appointment Scheduling:Arrange pension consultation appointments for customers within the service flow.

• Data Logging:Perform precise real-time entry and updates of customer accounts and case notes to ensure high quality and prevent financialdamages.

• Document Processing:Handle and log incoming physical and digital documents (mail/emails) accurately and on time.

Requirements

• Language Proficiency:Fluent German skills (written and spoken at aC1-C2 level) with advanced communication and listening skills.

• Problem-Solving Skills:A proactive, solution-oriented mindset to handle customer dissatisfaction and resolve inquiries on the first contact.

• Technical Literacy:Comfortable navigating Windows, Chrome, MS Office, and specialized CRM/claims management platforms.

• Educational Background:Minimum of a high school diploma or equivalent qualification.

• Flexibleto work in rotational shift

Benefits

• Attractive compensation package:1.450€ gross +the productivity bonus is up to 10% of your gross salary, subject to target achievement.

• ComprehensiveTraining:A 61-day, fully paid, structured induction and classroom training program provided directly by the client.

• Professional Growth:Continuous refresher courses aligned with policy changes to support your ongoing career development.

• Strong Team Culture:Work alongside an established, professional team of 70 German-speaking colleagues.

• Clear Performance Metrics:Well-defined productivity targets and structured KPIs to guide and measure your professional success.

• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation. For this opportunity specifically, our client is also able to offer permanent accommodation based on availability.