German Customer Consultant for Mercedes

Employers from Greece; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Relocation costs covered

Home office option (remote)

Health package

Provided equipment

Paid training and development

Multicultural environment

14 salaries per year

Job summary

speakit is recruiting for a German-speaking Customer Support role in Greece. You will handle digital services support for luxury vehicles users and engage with clients via multiple channels, delivering empathetic, solution-focused service.

Key requirements include native German (C1) and fluent English (B2). The position includes relocation to Athens, remote work options for those already in Greece, and a comprehensive benefits package.

Qualifications

• Native/near-native German (C1) in speaking and writing.
• Fluent English (B2) in speaking and writing.
• Excellent communication and problem-solving skills.
• Basic technical skills including smartphones, internet apps and MS Office.

Responsibilities

• Provide outstanding customer service and technical support via calls, chats, and emails.
• Build trust through empathetic conversations and ownership of customer issues.
• Aim for first-call resolution and proactive assistance.
• Interact with clients professionally while listening to concerns.
• Offer guidance in line with company policies and maintain customer records.

Skills

German (C1)

English (B2)

Communication skills

Troubleshooting

Basic tech literacy

Job description

at speakit

Are you ready to join the German Customer Support Team of the world's largest company in the automotive industry, which develops, manufactures, distributes and sells premium and luxury cars and vans?

We are looking for fluent German speakers, eager to work in Greece for the automotive leader!

Responsibilities

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
• Build customer trust through empathetic personalized conversations
• Strive for first call resolution and taking true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

• Native/near-native level of German (minimum level C1, oral and written)
• Fluent level of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
• Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
• Ability to work remotely from home
• EU Passport
• Relocation to Athens

Benefits

• Competitive salary (14 salaries per year)

• Performance-based bonus

• Relocation costs are covered

• Home office option (remote), only if you already live in Greece

• Health package

• Provided equipment

• Paid training and development opportunities

• Multicultural and modern work environment

Only CVs in English will be reviewed