Remote Roadside Support Agent - German Speaker

Volkswagen Group Services Portugal; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Career training

Collaborative environment

Multicultural teams

Proactive support

Job summary

Volkswagen Group Services, a Volkswagen Group company, offers a fully remote Middle Contact Center Agent (Roadside Assistance - German Speaker) role. You will handle roadside support, address customer inquiries, and log issues while collaborating with a global team.

Requirements include native-level German or C1, fluent English, and at least two years in customer care. We offer competitive pay, remote work, and growth opportunities in a multicultural environment.

Qualifications

• Native-level German or minimum C1 proficiency (mandatory).
• Fluent in English (mandatory).
• Minimum 2 years of experience in Customer Care/CSR roles.
• Availability to work in a shift-based schedule (mandatory).

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their issues are resolved.

Skills

German (C1)

Fluent English

CSR experience

Shift-based schedule

CRM systems

Help desk software

Remote support tools

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Job description

Volkswagen Group Services, a Volkswagen Group company, offers a fully remote Middle Contact Center Agent (Roadside Assistance - German Speaker) role. You will handle roadside support, address customer inquiries, and log issues while collaborating with a global team.

Requirements include native-level German or C1, fluent English, and at least two years in customer care. We offer competitive pay, remote work, and growth opportunities in a multicultural environment.