German Customer Consultant | Automotive Industry

speakit; Kentucky; On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Relocation costs covered

Health package

Paid training opportunities

Home office option

Job summary

A leading automotive company is seeking fluent German speakers for their Customer Support Team. This role provides technical support to users of luxury vehicles and involves engaging with customers to enhance satisfaction. Candidates must be proficient in both German and English and willing to work shifts, including night shifts. Relocation to Athens is required, and the company offers a competitive salary along with various benefits, including health packages and paid training.

Qualifications

• Native/near-native German (C1 level) required.
• Fluent English (B2 level) required.
• Ability to work in shifts, including night shifts.
• Basic technical skills (smartphones, internet apps, MS Office)
• Willing to relocate to Athens and EU passport holder

Responsibilities

• Provide customer service and technical support for luxury vehicle users.
• Build customer trust through empathetic conversations.
• Engage professionally while listening to customer concerns.
• Engage with clients in a friendly, professional manner
• Offer support according to company policies
• Maintain high levels of customer support and database

Skills

Communication skills

Troubleshooting and problem-solving

Basic technical skills

Job description

Overview

Are you ready to join the German Customer Support Team of the world's largest company in the automotive industry, which develops, manufactures, distributes and sells premium and luxury cars and vans? We are looking for fluent German speakers, eager to work in Greece for the automotive leader!

Responsibilities

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
• Build customer trust through empathetic personalized conversations
• Strive for first call resolution and taking true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Qualifications

• Native/near-native level of German (minimum level C1, oral and written)
• Fluent level of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
• Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
• Ability to work remotely from home
• EU Passport
• Relocation to Athens

Benefits

• Competitive salary (14 salaries per year)
• Performance-based bonus
• Relocation costs are covered
• Home office option (remote), only if you already live in Greece
• Health package
• Provided equipment
• Paid training and development opportunities
• Multicultural and modern work environment

Only CVs in English will be reviewed