Remote German-Speaking Roadside Support Agent

Volkswagen Group Services Portugal; United States; Remote; USD 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Training and growth opportunities

Multicultural teams

Remote work

Zusammenfassung

Volkswagen Group Services is recruiting for a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. Responsibilities include providing roadside assistance, handling customer inquiries, and updating CRM records.

The role requires native-level German or C1, fluent English, and availability for shift work. Experience with help desk software and CRM systems is preferred.

Qualifikationen

• High school diploma or equivalent preferred.
• Previous CSR experience preferred.
• Native-level German or C1 proficiency mandatory.
• Fluent in English mandatory.
• Availability to work in a shift-based schedule mandatory.
• Familiarity with the automotive industry advantageous.
• Experience using help desk software and remote support.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Aufgaben

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

Kenntnisse

German proficiency

English proficiency

Customer care experience

Shift work

Communication skills

Problem-solving

Automotive knowledge

CRM usage

Team collaboration

Ausbildung

High school diploma or equivalent

Tools

Help desk software

CRM systems

Jobbeschreibung

Volkswagen Group Services is recruiting for a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. Responsibilities include providing roadside assistance, handling customer inquiries, and updating CRM records.

The role requires native-level German or C1, fluent English, and availability for shift work. Experience with help desk software and CRM systems is preferred.