Senior Manager, Customer Activation — Mid-Market

Ramp; New York (NY); Presencial; USD 174.000 - 266.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Home-office budget

Wellness stipend

Relocation support

Weekly coffee stipend

Descripción de la vacante

Ramp is hiring a Manager for Customer Activation in the Mid-Market segment. You will lead 6–8 CSMs, overseeing ~60 activations per CSM, and scale onboarding and activation motions. You will partner with Sales, Marketing, Operations, Risk, and Product to deliver outcomes.

You will coach on multi-product adoption, lead AI-enabled workflows, and report metrics to executives while shaping Ramp’s activation playbooks and customer success strategy.

Formación

• 5+ years in implementation, CSM, or AM with a track record of exceeding goals.
• 3+ years leading implementation or CSM teams with strong results.
• Experience in fast-paced SaaS GTM environments.
• Ability to translate strategy into team priorities and improve metrics.
• Proven ability to coach on multi-product adoption and upsell.
• Experience building repeatable playbooks and optimizing processes.
• Strong collaboration across Sales, Product, Operations, and other GTM teams.
• Comfort with AI tools and applying them to CS workflows.
• Understanding of AP/AR, spend controls, and month-end close in finance contexts.
• Proficient in data tools to drive decisions and improvements.

Responsabilidades

• Set a high-performing culture and morale while guiding CSMs in onboarding and activation for mid-market accounts.
• Oversee daily activity and quota performance to exceed onboarding and spend activation goals with strong CSAT.
• Refine CSM playbooks and improve output by optimizing systems and processes.
• Develop and execute leadership plans, with daily 1:1 mentoring and coaching on sales skills.
• Act as customer voice to retain and expand Ramp’s Mid Market segment.
• Build internal AI tools and Salesforce dashboards to monitor customer success and team performance.
• Report team performance and forecasts to senior leadership.
• Represent CS leadership cross-functionally with other department heads.

Conocimientos

Leadership

CSM / Account Management

SaaS / GTM

AI adoption

Data analytics

Forecasting

Cross-functional collaboration

Herramientas

Salesforce

Looker

Excel

Descripción del empleo

Ramp is hiring a Manager for Customer Activation in the Mid-Market segment. You will lead 6–8 CSMs, overseeing ~60 activations per CSM, and scale onboarding and activation motions. You will partner with Sales, Marketing, Operations, Risk, and Product to deliver outcomes.

You will coach on multi-product adoption, lead AI-enabled workflows, and report metrics to executives while shaping Ramp’s activation playbooks and customer success strategy.