Mid-Market Customer Activation Lead

Ramp; San Francisco (CA); On-site; USD 174,000 - 266,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Manager, Customer Activation for its Mid-Market segment. You will lead a team of 6–8 CSMs handling ~60 activations, shaping scalable activation motions, and partnering with Sales, Marketing, Operations, Risk, and Product to drive outcomes.

You will mentor, coach on sales skills, and develop plays to improve efficiency, CSAT, and multi-product adoption across a growing book of business.

Qualifications

• 5+ years of implementation, CSM or AM experience as an individual contributor.
• 3+ years of experience building and leading implementation or CSM teams.
• Experience in fast-paced, results-oriented GTM environments, ideally SaaS.
• Ability to translate company strategy into team priorities and drive initiatives.
• Proven ability to coach teams on cross-sell and multi-product adoption.
• Strong data analytics skills and data-driven decision making.
• Collaborative cross-functional influence across Sales, Product, Operations.

Responsibilities

• Set and maintain high-performing culture and morale for a group of CSMs.
• Oversee daily activities and quota performance to exceed onboarding and activation goals.
• Refine playbooks and improve team output by optimizing systems and processes.
• Develop career development plans and mentorship for direct reports.
• Act as voice of the customer and retain/expand Mid Market segment.
• Build and leverage internal AI tools and Salesforce dashboards.
• Report on team performance and forecast to senior leadership.
• Represent CSM team cross-functionally with department leaders.

Skills

CSM leadership

GTM collaboration

AI tools familiarity

Data analytics

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking a Manager, Customer Activation for its Mid-Market segment. You will lead a team of 6–8 CSMs handling ~60 activations, shaping scalable activation motions, and partnering with Sales, Marketing, Operations, Risk, and Product to drive outcomes.

You will mentor, coach on sales skills, and develop plays to improve efficiency, CSAT, and multi-product adoption across a growing book of business.