Mid-Market Customer Activation Manager

Ramp; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment allowance

Health and wellness stipend

Intra-office travel budget

Weekly coffee stipend

Job summary

Ramp is seeking a front-line manager for a group of 6–8 Customer Success Managers in the Mid Market portfolio. You will develop and standardize onboarding best practices, coach on sales skills, and build scalable motions that enable growth with leaner headcount.

You will work closely with Sales, Marketing, Operations, Risk, and Product to drive positive outcomes, retain customers, and expand Ramp’s Mid Market footprint. A strong background in SaaS, GTM, and data analytics is essential.

Qualifications

• 5+ years of implementation, CSM or AM experience as an individual contributor.
• Ability to coach teams on selling the full platform and drive multi-product adoption.

Responsibilities

• Set and maintain a high-performing culture by leading a group of 6–8 CSMs to drive onboarding and activation for mid-market customers.
• Oversee quota performance and ensure CSAT targets are met while pushing for higher activation and spend.
• Refine best-practice playbooks and continuously improve team output and efficiency.
• Develop and mentor direct reports with daily 1:1s and coaching on sales and product knowledge.
• Act as voice of the customer and contribute to retention and expansion in the Mid Market segment.
• Build and leverage AI tools and Salesforce dashboards to monitor customer success and team performance.
• Report on team performance and forecasts to senior leadership.
• Represent CS at cross-functional leadership interactions with Sales, Product, and Operations.

Skills

CSM experience

Leadership of CSM teams

GTM environments

Coaching teams

Data analytics

AI adoption

SAAS / tech

Salesforce

Looker

Excel

Tools

Salesforce

Looker

Excel

Job description

Ramp is seeking a front-line manager for a group of 6–8 Customer Success Managers in the Mid Market portfolio. You will develop and standardize onboarding best practices, coach on sales skills, and build scalable motions that enable growth with leaner headcount.

You will work closely with Sales, Marketing, Operations, Risk, and Product to drive positive outcomes, retain customers, and expand Ramp’s Mid Market footprint. A strong background in SaaS, GTM, and data analytics is essential.