Mid-Market Account Manager - Upsell & Retention Pro

Mimecast; Massachusetts; On-site; USD 152,000 - 228,000; Full time

Job summary

Mimecast is seeking an Account Manager, Mid-Market to drive upsell revenue within the Customer Development team. The role emphasizes managing current Mimecast accounts, building relationships, and delivering incremental revenue through new technology within existing bases.

The ideal candidate has IT sales experience, strong communication, and a proactive, team-oriented mindset. Travel to customers is expected; candidates with direct/indirect sales experience are valued.

Qualifications

• Minimum 2+ years IT sales experience.
• Proven ability to upsell and retain customers.
• Understanding of corporate IT teams and buying processes.
• Strong business acumen and communication skills (written & verbal).
• Self-starter, team player with a proactive mindset.
• Willingness to travel to customer sites as needed.

Responsibilities

• Achieve monthly/quarterly/annual upsell revenue.
• Develop and execute account plans with Partner/Channel Development.
• Create and follow sales activity plans to meet revenue quotas.
• Travel to customer sites for account reviews.
• Build and maintain relationships within existing accounts for incremental growth.
• Sell new technology into existing customer base and drive revenue opportunities.
• Manage KPIs and CRM reporting; maintain clean pipeline data.
• Follow end-to-end sales methodologies and processes.
• Monitor activities and provide management information.

Skills

Upsell revenue

Account planning

Revenue forecasting

CRM management

Sales methodology

Travel for accounts

Relationship building

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

Mimecast is seeking an Account Manager, Mid-Market to drive upsell revenue within the Customer Development team. The role emphasizes managing current Mimecast accounts, building relationships, and delivering incremental revenue through new technology within existing bases.

The ideal candidate has IT sales experience, strong communication, and a proactive, team-oriented mindset. Travel to customers is expected; candidates with direct/indirect sales experience are valued.