Mid-level System Admin

Insight Global; Shelby (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a mid-level System Admin to join a manufacturing client in Shelby, NC. You will monitor system hardware, network, and infrastructure software performance, diagnose issues, and implement improvements to protect availability and security.

The role requires hands-on troubleshooting, strong communication, and the ability to work in a team environment while aligning with company policies and regulatory requirements.

Qualifications

• Strong technical knowledge of network and PC hardware and operating systems.
• Experience with local area network administration.
• Hands-on software and hardware troubleshooting.
• Excellent customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to prioritize tasks in a high-pressure environment.
• Strong communication and documentation skills.

Responsibilities

• Provide responsive Help Desk support to end users.
• Diagnose and resolve desktop, laptop, and network device issues.
• Support, install, and troubleshoot hardware, software, and printing solutions.
• Investigate incidents, determine root causes, and drive resolution to completion.

Skills

Networking basics

PC hardware

OS administration

Help desk

Troubleshooting

Customer service

Analytical thinking

Team collaboration

Job description

Job Description

Insight Global is seeking a mid-level System Admin to join the team of one of our manufacturing clients. This job performs activities regarding monitoring system hardware, network, and infrastructure software performance, solves problems, and suggests improvements in a large manufacturing facility. The purpose of this job is to protect availability and security of computer systems and network connections. The individual must be able to diagnose and resolve problems quickly. They will participate in the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with Company goals, industry best practices, and regulatory requirements.

Key Responsibilities:

• Provide responsive technical support to end users through Help Desk operations
• Diagnose and resolve desktop, laptop, and network-connected device issues
• Support, install, and troubleshoot hardware, software, and printing solutions
• Investigate technical incidents, determine root causes, and drive issue resolution to completion

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Strong technical knowledge of network and PC, operating systems, and hardware
• Strong knowledge of local area network administration
• Hands-on software and hardware troubleshooting experience
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed
• Skilled at working within a team-oriented, collaborative environment
• Experience documenting and maintaining configuration and process information

Strong interpersonal and oral communication skills