System Admin

Insight Global; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global in Cincinnati, OH seeks a skilled systems administrator to serve as the primary owner for several business-critical applications across SaaS and Windows platforms. You will partner with end users, vendors, and IT colleagues to ensure system stability, drive enhancements, troubleshoot complex issues, and support upgrades.

The role requires initiative, problem solving, and the ability to document processes, create runbooks, and share knowledge as the go-to SME for applications with

Qualifications

• 3+ years of System Administration/Application Support for SaaS and Windows apps.
• Experience with enterprise tools and cross-functional IT teams.
• Familiarity with APIs, web services, and automation/testing concepts.
• Experience with application upgrades, migrations, and lifecycle management.

Responsibilities

• Serve as primary admin and technical owner for enterprise apps.
• Support SaaS and on-premise applications ensuring performance and SLA adherence.
• Troubleshoot complex issues including provisioning and authentication.
• Coordinate with vendors and IT teams to drive upgrades and improvements.
• Create and maintain technical docs and runbooks.
• Gather requirements with stakeholders and validate enhancements before production.

Skills

System Administration

SaaS & Windows

User provisioning

Troubleshooting

Vendor collaboration

Automation testing

APIs/Web Services

Documentation

Lifecycle management

Cross-functional teams

Tools

APIs

Web Services

Automation

SaaS platforms

Windows Server

Enterprise Architecture

Job description

Job Description

This individual will serve as the primary administrator and technical owner for several business-critical applications, supporting both SaaS and Windows-based platforms. They will partner closely with end users, vendors, and internal IT teams to ensure system stability, drive enhancements, troubleshoot complex issues, and support ongoing upgrades. Success in this role requires someone who enjoys solving problems, taking initiative, and becoming the go-to SME for applications that may not always have clear documentation or established processes.

Act as the primary point of contact and technical owner for assigned enterprise applications and platforms.

Support and maintain SaaS and on-premise applications, ensuring performance, availability, and adherence to service level expectations.

Troubleshoot and resolve complex application, infrastructure, user provisioning, authentication, and configuration issues.

Manage application lifecycle activities, including installations, upgrades, patches, enhancements, and vendor-released updates.

Monitor system health, respond to outages, perform root cause analysis, and drive issues through resolution.

Partner directly with business stakeholders to gather requirements, investigate system issues, and validate enhancements prior to production deployment.

Collaborate with Infrastructure, Security, Database, Enterprise Architecture, and vendor teams to support integrations and system improvements.

Create and maintain technical documentation, support procedures, configuration standards, and knowledge base articles.

Assist with application testing, automation efforts, and validation of new functionality and upgrades.

Identify opportunities to improve processes, automate manual tasks, and increase operational efficiency across supported platforms.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3+ years of System Administration/Application Support experience supporting SaaS and Windows-based applications
• Strong background in infrastructure, system configuration, user provisioning, application upgrades, and troubleshooting complex technical issues
• Experience supporting enterprise tools and working directly with end users, vendors, and cross-functional IT teams
• Knowledge of APIs/Web Services, technical documentation, and automation/testing concepts Experience supporting enterprise vendor-managed application, and Windows-based environments
• Automation testing experience or exposure to QA/SDET practices
• Experience supporting application upgrades, installations, migrations, and full application lifecycle management
• Experience working closely with Enterprise Architecture, Infrastructure, Database, Security/InfoSec, and external vendors
• Familiarity with APIs, integrations, and troubleshooting application-to-application connectivity issues