IT Operations Engineer

Insight Global; Cary (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Insight Global is seeking an On-Site IT Operations Engineer to support executive technology needs in our Corporate Headquarters. You will handle diverse IT issues, maintain security configurations, and ensure fast resolution of incidents across multiple corporate sites.

The role requires strong IT knowledge, system administration experience, and the ability to train end users while staying confidential. Travel up to 25% may be required.

Qualifications

• 2+ years of experience providing IT support.
• Strong knowledge of IT systems, hardware, software, and networking concepts.
• Proficiency in troubleshooting and resolving technical issues in IT environments.
• Experience with Microsoft 365 tools and user training.

Responsibilities

• Respond to executive technology support issues 24x7x365.
• Provide first, second, and third-line technical support for IT issues.
• Maintain confidentiality and privacy in all dealings with executives.
• Administer IT user accounts, access control, and security configurations.
• Document IT assets, configurations, and troubleshooting guides.
• Log incidents and service requests, meeting SLAs.
• Assist in setup, configuration, and maintenance of IT infrastructure.

Skills

IT support

IT systems

Networking concepts

Troubleshooting

Communication skills

System administration

Cybersecurity principles

Microsoft 365 tools

Independent work

Problem solving

Driver's license

Job description

Job Description

The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites across Cornerstone Building Brands.

Promptly respond to Executive technology support issues 24x7x365.

Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives. Ensure outstanding tickets are regularly updated to reflect the status.

Maintain confidentiality and privacy in all dealings with executives.

Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues.

Administer and maintain IT, including user account management, access control, security configurations, and software updates.

Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.

Participate in evaluating and recommending appropriate IT solutions.

Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.

Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.

Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.

Stay informed about industry trends, emerging technologies, and best practices related to IT.

Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of experience in providing IT support.
• Strong knowledge of IT systems, hardware, software, and networking concepts.
• Ability to work in a fast-paced environment with a focus on user experience and minimizing downtime.
• Proficiency in troubleshooting and resolving technical issues in IT environments.
• Excellent communication and interpersonal skills, with the ability to train and educate end users.
• Experience with system administration tasks, such as user management, software updates, and edge device administration.
• Strong understanding of network infrastructure, maintenance, and cybersecurity principles.
• Knowledge of computer hardware, including legacy PC hardware and operating systems, is a plus.
• Proficiency in Microsoft 365 tools (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving, analytical, and documentation skills.
• Must have a valid driver’s license and be willing to travel up to 25%.