Customer Success Manager

MAD Monkey Media LLC.; Dallas, Northern (TX, KY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Bonus tied to net retention

Clear path to leadership

Job summary

MAD Monkey Media LLC in Dallas is seeking a Customer Success Manager to drive onboarding, adoption, and retention in a hybrid role. You will live within commuting distance of Dallas and work from our Dallas location part of each week; in-office schedule is agreed with you before an offer.

The role pays $75,000–$100,000 per year, with a bonus tied to net retention. You will manage renewals, reduce churn, and act as the voice of the customer to product and engineering.

Qualifications

• 3+ years in customer success at a SaaS or marketing services company.
• Strong written and spoken communication.
• Comfortable running a customer call solo.
• Process-builder mindset.
• Bilingual English and Spanish is a real advantage with our customer base.

Responsibilities

• Run onboarding for new customers.
• Drive product adoption and identify expansion.
• Be the voice of the customer back to product.
• Own renewal and churn metrics for your book.

Skills

3+ years CS

SaaS experience

Bilingual Eng/Spn (adv)

Strong communication

Independent work

Job description

Own onboarding, adoption, and retention for our SaaS and services customers. Make them love us.

Where you work: Hybrid. You live within commuting distance of Dallas and work from our Dallas location part of each week; the in-office schedule is agreed with you before an offer. This is not a fully remote role.

Pay: $75,000 - $100,000 / year

Most hires land between $82,000 and $90,000. There is a bonus tied to net retention on top of the base.

What you will do

• Run onboarding for new customers
• Drive product adoption and identify expansion
• Be the voice of the customer back to product
• Own renewal and churn metrics for your book

What we are looking for

• 3+ years CS at a SaaS or marketing services company
• Strong written and spoken communicator
• Comfortable running a customer call solo
• Process-builder mindset
• Bilingual English and Spanish is a real advantage with our customer base

How we work

• You build the customer success function: onboarding playbooks, QBRs, health scores
• CS is not a sales-support afterthought here
• Direct line to product and engineering

What we offer

• Bonus tied to net retention
• Clear path to senior and leadership