Customer Success Team Manager (Fully Remote)

Propelus; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Remote-first environment

Professional development allowance

Lifestyle spending account

Recognized as BuiltIn 2025 Best Place

Generous PTO

Job summary

Propelus is seeking a Customer Success Leader to guide a diverse team of CS professionals and drive renewals, expansions, and customer outcomes.

You will mentor coaches, analyze health data to mitigate churn, and collaborate with sales and product to identify growth opportunities.

This remote-first role offers a global team, strong benefits, and a culture of accountability and development.

Qualifications

• 5+ years in Customer Success and 2+ years leading a CS team.
• Sharp analytical skills and strong CS industry knowledge.
• Experience with CS platforms; Gainsight, Planhat or HubSpot a plus.

Responsibilities

• Lead, mentor, and develop a diverse team of Customer Success Professionals, providing coaching and performance feedback.
• Support CSMs by understanding their strengths, goals, and accounts, and share experience in executing renewals, expansions, and upsells.
• Analyze customer data and health trends to proactively mitigate churn and identify growth opportunities.

Skills

Team leadership

Customer Success

Data analysis

CRM proficiency

Strategic planning

Tools

Gainsight

Planhat

HubSpot

Job description

• Lead, mentor, and develop a diverse team of Customer Success Professionals, providing coaching and performance feedback.
• Support CSMs by understanding their strengths, goals, and accounts, and share experience in executing renewals, expansions, and upsells.
• Analyze customer data and health trends to proactively mitigate churn and identify growth opportunities.

We'd Like You To Have:

• 5+ years of experience in Customer Success and 2+ years managing a team of customer success professionals.
• Sharp analytical skills and a deep understanding of customer success best practices in the technology industry.
• Proficiency in customer success platforms and CRM systems, with experience in Gainsight, Planhat, or Hubspot a plus.

What We Offer:

• Health insurance with up to 100% premium coverage for employees, plus dental, vision, 401(k) matching, and generous PTO.
• A remote-first, global and distributed environment with office locations in the US and LATAM.
• Professional development allowance, lifestyle spending account, and recognition as a BuiltIn 2025 Best Place to Work.

This Role Is Not For You If:

• You are not analytical in problem-solving and cannot interpret data to create active solutions.
• You cannot delegate, lead, motivate a team, or hold them accountable.
• You require a step-by-step guidebook to drive your decision-making process.

Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.