Microsoft Cloud Client Success Lead
MicroAge
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Job summary
MicroAge is seeking a Microsoft Client Success Manager to own post-sale services success, account health, and client satisfaction for our Microsoft enterprise and MSP clients. This client-facing role works with Sales, service delivery, PMO, and Microsoft stakeholders to ensure measurable value and proactive risk management.
You will drive adoption of Azure, Microsoft 365, Security, Power Platform, Data/AI, and Copilot; develop adoption roadmaps; conduct quarterly reviews; and identify upsell
Qualifications
- 5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership.
- Experience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft).
- Ability to engage enterprise and MSP clients directly at all levels of management.
- Working knowledge of Microsoft cloud platforms.
- Understanding of PMO processes and CSAT methodologies.
- Strong communication skills and executive presence.
Responsibilities
- Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts.
- Develop and maintain client success plans aligned to business outcomes and drive value.
- Engage with technical, operational, and executive client stakeholders at least monthly.
- Translate client priorities into adoption and success roadmaps.
- Schedule and conduct quarterly business reviews (QBRs) with each account.
- Collaborate with PMO on delivery friction or resource concerns for clients.
- Escalation point for CSAT issues and lead cross-functional resolution.
Skills
Job description
MicroAge is seeking a Microsoft Client Success Manager to own post-sale services success, account health, and client satisfaction for our Microsoft enterprise and MSP clients. This client-facing role works with Sales, service delivery, PMO, and Microsoft stakeholders to ensure measurable value and proactive risk management.
You will drive adoption of Azure, Microsoft 365, Security, Power Platform, Data/AI, and Copilot; develop adoption roadmaps; conduct quarterly reviews; and identify upsell
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