Azure Customer Success Lead — CSP & Cloud Growth

SHI

Austin (TX)

On-site

USD 75,000 - 250,000

Full time

14 days+

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Benefits offered by this job

Diversity commitment

Growth opportunities

Health benefits

Tech-enabled offices

Job summary

SHI is seeking a Customer Success Manager - Azure to drive CSP retention, adoption, and growth by aligning Microsoft cloud capabilities with SHI services and customer outcomes. You will own the Azure experience for an assigned CSP portfolio, lead QBRs, identify renewal and expansion opportunities, and coordinate with cross-functional teams to deliver measurable value.

Successful candidates bring 2+ years in customer success or related advisory roles, and 1+ year selling or supporting Microsoft

Qualifications

Bachelor's degree or equivalent relevant work experience.
Minimum of 2 years of experience in sales, customer success, account management, cloud services, technology consulting, or a related advisory role.
Minimum of 1 year of experience selling, supporting, managing, or advising on Microsoft technologies or cloud services.
Azure, Microsoft, FinOps, or customer success certifications are preferred and may be expected as part of ongoing professional development.

Responsibilities

Own the end-to-end Azure customer experience for an assigned portfolio of CSP customers, serving as a trusted advisor throughout the cloud lifecycle.
Segment and prioritize customer engagement based on account tier, Azure spend, growth potential, risk level, and strategic importance.
Develop a deep understanding of customer business objectives, Azure environments, technology roadmaps, operational challenges, and third-party vendor relationships.
Lead recurring customer engagement activities, including Quarterly Business Reviews (QBRs), monthly touchpoints, customer updates, support case reviews, roadmap discussions, and strategic planning sessions.
Drive customer retention by proactively identifying risks, maintaining engagement cadence, reinforcing value realization, and coordinating mitigation plans with internal teams.
Identify and drive Azure growth opportunities through cloud optimization, modernization, migration, governance, security, FinOps, data, AI, and managed services initiatives.
Review customer trends related to support, technology adoption, and program utilization in alignment with the Microsoft Cloud Adoption Framework to identify service gaps and growth opportunities.
Facilitate customer-facing Success Plans and internal Growth Plans that translate account priorities into actionable objectives, ownership, timelines, and measurable outcomes.
Lead cloud strategy discussions focused on cost optimization, governance, security, risk management, operational efficiency, reliability, resilience, data and analytics, AI innovation, and organizational readiness.
Position relevant SHI and Microsoft programs, including workshops, assessments, services, funding opportunities, webinars, and consulting engagements, to align with customer goals.
Maintain strong operational discipline across account plans, Success Plans, Growth Plans, QBR/ABR tracking, pipeline management, customer touchpoints, opportunity follow-up, and customer success metrics.
Advocate for customers internally and help ensure seamless transitions between contracts, onboarding activities, service engagements, and partner relationships.